User Guide

What cQuenced does

Your video library is your most expensive unmanaged asset. cQuenced makes it your highest-performing one. We take a body of footage you already own, make it searchable at the level of individual moments, and produce new material from it on a timeline that matches the news cycle rather than the production cycle.

Two things this is not, stated up front so nobody is surprised in week three. We are not a self-serve tool you log into and operate alone; every engagement runs with us. And your medical, legal, and regulatory review process stays exactly where it is. We produce material that goes into your review, in the formats your reviewers already use.

1. Before you start

Have these ready, or know who owns them. It is the difference between a one-week start and a one-month start.

• The footage. Where it lives now, roughly how many hours, and in what formats. Master files are better than delivery files; we can work from either.
• The rights position. Which talent, music, and stock licences cover derivative use, and which do not. This is the single most common thing that stalls a project, and it is faster to find out now.
• A named reviewer. One person who can say yes on the client side, plus whoever needs to see the material before it reaches your formal review.
• The brand and claims material your reviewers hold you to, so the output arrives in the shape they expect.

2. Strategy assessment

Every engagement opens with an assessment. We analyse the library you have, not a sample of it, and come back with what is in there: which material can carry derivative work, where the gaps are, and what is worth doing first.

This is a fixed-scope, one-time piece of work with a written deliverable. You can act on it whether or not you continue with us, and some clients stop here on purpose.

3. Getting your footage to us

We provide a per-engagement upload destination. Access is scoped to the individual people you name, and content is segregated by tenant so that no engagement can see another's material.

• Small to medium libraries. Upload directly through the destination we give you. No client software to install.
• Large libraries. We will agree a bulk transfer path with whoever administers your storage, which is usually faster than moving files by hand.
• Material already in a DAM or MAM. Tell us which system. Your DAM stays your system of record. We work from a copy and hand results back into your process.

Send only what the engagement needs. If a subset of the library answers the brief, start with the subset.

4. What happens to your footage

Once the material lands, three things happen before you see anything.

• Indexing. Each video is processed so that its visual content, speech, and on-screen text become searchable. You stop searching filenames and start searching what is actually in the frame.
• Segmentation. The footage is broken into meaningful moments rather than fixed-length chunks, so a segment starts and ends where the idea does.
• Assembly. Segments are arranged into sequences against the brief, and exported in the formats your finishing and review steps expect.

Your content is used to serve your engagement and nothing else. We do not train our own models on it, and we choose vendors and settings intended to keep it out of theirs. The full list of vendors that touch content is published in our Privacy Policy and is kept current.

5. Review and delivery

You get material to look at, not a finished thing to accept or reject. Expect a round of notes; it is built into every scope.

• Cuts are shared for comment before anything is finished.
• Notes come back in one consolidated pass from your named reviewer, which is faster than several partial ones.
• Final assets are delivered in the specifications agreed in the Statement of Work.
• Source references travel with the delivery, so a reviewer can trace any moment back to the master it came from.

6. Ways to keep working with us

• Pilot. One campaign, fixed scope and price, four weeks. The usual way to start when the assessment has found something worth doing.
• Recurring production. Ongoing derivative material from a body of work, on a monthly or quarterly cadence. Your library compounds in value instead of depreciating.
• Channel partnership. cQuenced as the production layer underneath an established communications shop, working to your brand and your client relationships.

7. Where your data lives, and who can reach it

Content is stored in the United States and segregated per tenant. Access is limited to the people delivering your engagement. A full description of what we process, why, and which vendors are involved is in the Privacy Policy.

SOC 2 Type I and Type II examinations are in progress with an independent third-party auditor. We do not hold a SOC 2 report yet, and we will not claim one until it exists. If your security team needs the engagement letter confirming the examination is under way, ask and we will send it.

When an engagement ends, content is deleted or returned as set out in your agreement. Ask us to confirm in writing when it is done and we will.

8. Getting support

Email support@cquenced.com. Include the engagement name and, if it is about a specific asset, the filename or the sequence it appeared in.

We reply to support email within one business day. Anything affecting a live delivery date, say so in the subject line and it jumps the queue. Formal response commitments, where an engagement has them, are in that engagement's Statement of Work.

To report a security issue, use the same address with "security" in the subject line. See our Terms of Service for our position on good-faith security research.

9. Changes to this guide

This guide is updated as the service changes. The effective date at the top of the page shows the current version. Where a term here differs from your signed agreement, your agreement controls.